Personal data policy
General
This policy regarding privacy and personal data (“Privacy Policy”) describes how Savecore AB, org. nr 556670-0489, collects, uses, discloses and stores your personal data.
The privacy policy applies when Savecore AB provides services in connection with purchases, support cases and other contact with Savecore.
You should always feel safe when you provide us with your personal data. With this Privacy Policy, we want to show how we ensure that your personal data is processed in accordance with the Data Protection Regulation (GDPR).
Data controller
Savecore AB is the data controller for the Savecore companies’ processing of your personal data and is responsible for ensuring that such processing takes place in accordance with applicable legislation.
When do we process your personal data?
In order for you to visit our websites, purchase our services or contact us for support or information, we need to collect and process personal data about you. Savecore collects and processes personal information about you when you make a purchase from Savecore, contact Savecore for support, visit Savecore’s websites or an event organized by Savecore or when you otherwise have contact with Savecore. The information collected from you during contacts and purchases is required for you to enter into an agreement with Savecore and for Savecore to provide its services and offers to you.
What personal data do we process about you?
The personal data Savecore collects and processes about you as a customer who makes purchases and uses our support services are:
- Name
- Address
- Phone number and email
- Identification number (social security number or organization number)
- Payment details
- IP address and information about your use of Savecore websites
- Information about which of our services or offers you have been interested in, how you interact with our newsletters and which of our events you have registered for
- Data on your purchases
Why do we process data about you?
Savecore processes your personal data for various purposes in order to:
- Fulfilling our obligations to you as a customer, such as completing purchases, invoicing and providing support
- Enable general customer care and customer service, such as answering questions and correcting incorrect data
- Provide information and target marketing, by mail, e-mail, SMS/MMS and telephone regarding Savecore’s services
- Managing the customer relationship and providing our services
- Provide you with relevant information and customized offers in newsletters and on the web
- Assessing which payment methods we can offer you, for example through credit assessments
- Improving our customer offering, such as developing services, products and features
- Prevent fraud and perform risk management and comply with applicable legislation, such as accounting laws.
The data may also be used for market and customer analysis, market research, statistics, business monitoring and business and methodology development related to the purchase of services.
The legal bases for our processing of your personal data
We process data about you, such as your purchases, your behavior on our website, your interaction with Savecore and your interest in our offers, on the basis of a contractual legal basis.
Some of the processing of personal data that we carry out is based on a so-called balancing of interests. This applies, for example, to the processing we carry out in order to be able to send you offers about our goods and services and to carry out a limited segmentation of customers, e.g. based on total purchase amounts. Savecore does not process sensitive personal data on the basis of a balance of interests and does not carry out any processing that constitutes profiling on the basis of a balance of interests.
In some cases, Savecore may have a legal obligation to process your personal data. This applies, for example, to the processing of personal data that we carry out in order to comply with the requirements of the Accounting Act.
You can object to the processing of personal data through profiling at any time. You can do this by contacting info@savecore.se.
Once Savecore has received your notification, Savecore will stop processing your personal data for this purpose.
How long do we keep your data?
Your personal data will only be retained for as long as there is a need to retain it in order to fulfill the purposes for which the data was collected in accordance with this Privacy Policy. Savecore may save the data for longer if it is necessary to comply with legal requirements or to safeguard Savecore’s legal interests, e.g. if legal proceedings are pending.
Who do we disclose personal data to?
Savecore may disclose your data to third parties, such as other partners and suppliers/manufacturers of cloud and infrastructure services and hardware suppliers for support and service.
Savecore may also share your information with companies that provide address update services to ensure that we have the correct address information for you.
Personal data may also be disclosed by Savecore if it is necessary to comply with applicable legal requirements or requirements from authorities, to defend Savecore’s legal interests or to detect, prevent or pay attention to fraud and other security or technical problems.
Savecore may transfer your personal data to countries outside the EU/EEA, if any of Savecore’s suppliers or partners are located there. If personal data is transferred to any country outside the EU/EEA, Savecore will take steps to ensure that the personal data continues to be protected and also take the necessary steps to legally transfer personal data to countries outside the EU/EEA.
We will not sell your personal data to third parties unless we have your permission to do so.
Amendment to the privacy policy
Savecore has the right to change the Privacy Policy at any time. Savecore will give you reasonable notice of any changes to the Privacy Policy. If you do not accept the changes, you have the right to terminate the contract with Savecore before the amended Privacy Policy takes effect.
The protection of your personal data
You should always feel safe when you provide us with your personal data. Savecore has therefore taken the necessary security measures to protect your personal data against unauthorized access, alteration and deletion.
Your rights
Savecore is responsible for ensuring that your personal data is processed in accordance with applicable law. Savecore will, at your request or on its own initiative, correct, de-identify, delete or complete data that is found to be incorrect, incomplete or misleading. You have the right to request from Savecore:
Access to your personal data. This means that you have the right to request an extract from the register of the processing we carry out on your personal data. You also have the right to receive a copy of the personal data being processed. Once a calendar year, you have the right, by means of a signed written application, to receive a register extract from us, free of charge, about what personal data is registered about you and the purposes of the processing. You also have the right to receive information in the register extract about where the data has been obtained if the personal data has not been collected from you, the existence of automated decision-making (including profiling) and the anticipated period for which the data will be stored or the criteria used to determine this period.
Correction of your personal data. We will, at your request, correct as soon as possible any inaccurate or incomplete data we process about you.
Deletion of your personal data. This means that you have the right to request that your personal data be deleted if it is no longer necessary for the purpose for which it was collected. However, there may be legal requirements that we may not immediately delete your personal data in, for example, accounting and tax legislation. We will then stop processing for purposes other than complying with the law.
Limitation of treatment. This means that your personal data is marked so that it can only be processed for certain limited purposes. Among other things, you can request restriction when you consider your data to be inaccurate and you have requested rectification. While the accuracy of the data is being investigated, its processing will be restricted.
Portability You have the right to data portability. This means that, under certain conditions, you have the right to obtain and transfer your personal data in a structured, commonly used and machine-readable format to another controller.
Objection to treatment. You have the right to object to personal data processing carried out on the basis of a balancing of interests. If you object to such processing, we will only continue the processing if there are legitimate grounds for the processing that outweigh your interests.
If you do not want us to process your personal data for direct marketing purposes, you always have the right to object to such processing by sending an email to dataskydd@savecore.se.
Once we have received your objection, we will stop processing the personal data for such marketing purposes.
You have the right to lodge any complaints regarding the processing of your personal data with the Data Protection Authority, see more information on the Data Protection Authority’s website.
Contact details
Please do not hesitate to contact us if you have any questions about this Privacy Policy.
Our contact information can be found below.
Savecore AB, Antennvägen 2, 863 37 Sundsvall
info@savecore.se
Telephone: 060-12 07 90